FAQs

1. What products does EKSHOP offer?

EKSHOP specializes in kitchen and bathroom gadgets, including cookware, small kitchen gadgets, water heaters, shower systems, and more.

2. Do you offer warranties on your products?

Yes! Most of our products come with a manufacturer’s warranty. Warranty details vary by product and brand, so be sure to check the product description for specific information.

3. How can I track my order?

Once your order is processed and shipped, you will receive a tracking number. You can use this number to monitor your shipment’s status through our tracking page.

4. What is your return and refund policy?

We offer a hassle-free return policy. If you receive a defective or incorrect item, you may return it within the specified return window. Items must be in unused condition with original packaging. For more details, visit our Returns & Refunds page.

5. How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout.

6. Do you offer international shipping?

Currently, we ship to select regions. During checkout, you will see available shipping options for your location.

7. Can I cancel my order after placing it?

Orders can only be canceled if they have not been processed for shipping. Please check your order status in your account for cancellation options.

8. What payment methods do you accept?

We accept all major credit/debit cards, digital wallets, and secure online payment methods to ensure a smooth shopping experience.